Subscriptions
- First 7 days: If you're new to Pro and it isn't working for you, email us within 7 days of your first payment for a full refund.
- After that: Cancel any time to stop the next renewal. We don't give partial refunds for the rest of a month or year, but you keep Pro until it runs out.
- Yearly renewals: If your yearly plan renewed and you didn't mean it, email us within 14 days and we'll refund it, as long as you haven't downloaded anything since it renewed.
Single job pass
Unused passes can be refunded within 30 days. Once you've downloaded with a pass, it's used.
How to ask
Email [email protected] with the email you paid with. Stripe, as the seller of record, may also handle refund requests and can issue refunds within 60 days of purchase in some cases. Where your local consumer law gives you more rights (like a cooling-off period), those rights apply.
Last updated: Oct 29, 2026.